Post Sale Warranty and Support Policy
POST SALE WARRANTY AND SUPPORT QUESTIONS:
1.) What is the warranty policy for the products?
- All Music Computing products come with a 1 year parts and labor warranty
- All Music Computing products have LIFETIME ticket support
- All Music Computing products have LIFETIME online forum support
- All Music Computing products have a 30 day telephone and remote desktop support
2.) Will there be upgrades available?
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There will be software, hardware and firmware upgrades available
- Software upgrades like additional sound libraries will be made available to all Music Computing customers
- Hardware upgrades including Hard Drives, RAM and Computer core is available and can be performed by Music Computing or the customer using certified parts from Music Computing
- Firmware upgrades will be made available to Music Computing customers to install
3.) What is the return policy for products?
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Since all units are built to order, there is no cancellation of the order once it has been placed or return of the product for a refund.
- If a product is defective, Music Computing can elect to repair or replace the product at its sole discretion
- If DOA, Music Computing will pay for Ground shipping both ways, otherwise customer is responsible for shipping to Music Computing and Music Computing will be responsible for return Ground shipping to customer
- Upgraded return shipping will be an additional charge
- Returning products MUST be shipped in original shipping packaging, otherwise contact Music Computing for replacement packaging. A fee of $100 will be charged per replacement shipping package
- If a product is damaged during shipping, Music Computing can elect to repair or replace the product at its sole discretion. After completion of claim with carrier.
- If a product is lost during shipping, Music Computing will replace the product at no cost to the customer after the claim process has been completed with the carrier
- All products returning for repair or replacement must have a RMA number issued by Music Computing. Unauthorized returns will be refused and shipped back to sender freight collect.
4.) Shipping charges and handling fee:
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The quoted shipping charges will include fees for packaging, handling and insurance against loss or damage.
- Music Computing has sole rights to select the shipping carrier it uses for shipment of all orders.
- It is possible in some cases to request a specific shipping carrier that is not the default carrier for Music Computing. A service fee of $25 may be assessed if approved.
- It is permitted to utilize the recipient’s shipping account. A service fee of $25 may be assessed and Music Computing is not responsible for the shipment once it has been picked up or received by the designated shipping carrier by the recipient. Any damage, loss or issues arising from the shipment is the sole responsibility of the recipient. Music Computing may at its own accord, assist in the filing of any claims for damage or loss do to shipping, but it is not obligated to do so by default.
